pisogame Responsible Gaming

At pisogame, we believe that gaming should always be fun, safe, and within your control. This page is your complete guide to playing responsibly — from understanding the risks to using the tools we've built to keep you in charge.

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Gambling is addictive. Know when to stop.

This is not just a tagline — it's a commitment. pisogame takes problem gambling seriously and provides every player with the tools and information needed to stay in control.

21+

Strictly 21 Years and Above

pisogame is an online casino platform regulated by PAGCOR. Philippine law requires all players to be at least 21 years of age. No exceptions.

Why the 21+ Rule Matters

The Philippine Amusement and Gaming Corporation (PAGCOR) mandates that all online casino operators enforce a strict minimum age of 21 years for all registered players. This rule exists to protect young Filipinos from the potential harms associated with gambling before they have the maturity and financial independence to make informed decisions.

pisogame takes this obligation seriously. During the account registration process, every new player is required to submit a valid government-issued ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card — to verify their date of birth. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended immediately.

If you suspect that a minor is using a pisogame account — whether your own or someone else's — please contact our support team right away. We will investigate and act promptly.

Important: Sharing your pisogame account credentials with anyone under 21 years of age is a direct violation of our Terms & Conditions and may result in permanent account closure and forfeiture of balances.

What Is Responsible Gaming?

Responsible gaming means enjoying online casino games as a form of entertainment — not as a way to earn money, escape problems, or chase losses. Here's what every pisogame player should know.

Gaming Is Entertainment

Think of pisogame the same way you think of going to the movies or eating out — it's a leisure activity with a budget. Set a limit before you start and stick to it, win or lose.

The House Always Has an Edge

Every casino game — slots, bingo, live table games — is designed with a mathematical house edge. Over time, the odds favor the house. Never gamble with money you cannot afford to lose.

Chasing Losses Is Dangerous

One of the most common signs of problem gambling is chasing losses — betting more to try to recover what you've lost. This almost always leads to bigger losses. Walk away instead.

Time Flies When You're Playing

It's easy to lose track of time during a gaming session. pisogame's session time reminders help you stay aware of how long you've been playing so you can take regular breaks.

Gambling and Mental Health

Problem gambling can contribute to anxiety, depression, and relationship breakdown. If gaming is affecting your mood, sleep, or relationships, it's time to reach out. You are not alone — help is available in the Philippines.

Never Borrow to Gamble

Borrowing money — from friends, family, or lenders — to fund gambling is a serious warning sign. pisogame strongly advises all players to only ever gamble with disposable income.

Do You Have a Gambling Problem?

Answer honestly. If you find yourself saying "yes" to three or more of these questions, pisogame strongly encourages you to use our self-exclusion tools or seek professional support.

Ask Yourself These Questions

1

Do you spend more money on gambling than you originally planned, or more than you can comfortably afford?

2

Have you ever lied to family members or friends about how much time or money you spend gambling?

3

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

4

Have you ever borrowed money, sold belongings, or skipped bills in order to fund your gambling?

5

Do you gamble to escape stress, loneliness, boredom, or negative emotions rather than purely for fun?

6

After losing, do you feel a strong urge to return and win back what you lost — even when you know you should stop?

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Has gambling caused problems in your relationships, work, studies, or financial situation?

8

Have you tried to stop or reduce your gambling before but found yourself unable to follow through?

If you answered yes to 3 or more: Please consider using pisogame's self-exclusion feature or reaching out to a professional counselor. Recognizing the problem is the first and most important step.

pisogame Responsible Gaming Tools

pisogame provides every registered player with a suite of free, easy-to-use tools designed to help you stay in control of your gaming activity at all times.

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Deposit Limits

Set a daily, weekly, or monthly deposit cap on your pisogame account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately.

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Session Time Limits

Set a maximum session duration. pisogame will display a reminder when your time is up and give you the option to log out. A simple but powerful way to keep gaming sessions healthy.

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Loss Limits

Define the maximum amount you are willing to lose in a given period. When your loss limit is reached, pisogame will automatically suspend further gameplay until the limit period resets.

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Cool-Off Period

Take a short break from pisogame for 24 hours, 7 days, or 30 days. During a cool-off period, your account is temporarily suspended and you cannot log in or deposit.

Instant
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Self-Exclusion

Request a long-term self-exclusion from pisogame for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and cannot be reopened early.

Permanent Option
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Activity History

Review your full gaming and transaction history at any time through your pisogame account dashboard. Transparency about your own activity is a key part of responsible gaming.

Always Available

How to Self-Exclude on pisogame

Self-exclusion is one of the most effective tools available to players who feel their gambling is getting out of control. pisogame makes the process straightforward and immediate. Here's how to do it:

1
Log In to Your pisogame Account

Access your account via the pisogame Login page using your registered mobile number or email and password.

2
Go to Account Settings → Responsible Gaming

Navigate to your account settings and select the "Responsible Gaming" section from the menu.

3
Select Self-Exclusion and Choose Your Period

Choose from 6 months, 1 year, 3 years, or permanent exclusion. Read the terms carefully before confirming.

4
Confirm Your Request

Confirm your identity via OTP sent to your registered mobile number. Your exclusion takes effect immediately upon confirmation.

5
Contact Support If You Need Help

If you are unable to access your account to self-exclude, contact pisogame support directly at [email protected] and our team will process your exclusion request manually within 24 hours.

What Happens During Exclusion

Once your self-exclusion is active on pisogame, the following restrictions apply immediately and cannot be reversed until the exclusion period ends:

  • You will be logged out of your pisogame account immediately.
  • All login attempts will be blocked for the duration of the exclusion period.
  • Deposits and gameplay are suspended — no transactions can be processed.
  • Any pending withdrawals of your existing balance will be processed and returned to you.
  • pisogame will suppress all promotional emails and SMS messages to your registered contact details.
  • Permanent self-exclusion cannot be reversed under any circumstances.
Note: pisogame's self-exclusion applies to the pisogame platform only. If you wish to exclude yourself from all PAGCOR-licensed online gambling platforms in the Philippines, you may contact PAGCOR directly through official Philippine government channels to request a national self-exclusion.
Gambling is addictive. Know when to stop. If you are in crisis, please reach out to a mental health professional or counselor in your area. Help is available across the Philippines, including in Manila, Cebu, Davao, Quezon City, and Makati.

pisogame's Golden Rules of Safe Play

Follow these guidelines every time you play on pisogame to keep your gaming experience positive, fun, and firmly within your control.

Set a Budget Before You Play

Decide how much you are comfortable spending before you open the pisogame app. Treat it like a night-out budget — once it's gone, you're done for the day.

Take Regular Breaks

Step away from the screen every 30–60 minutes. Stretch, hydrate, and check in with yourself. Are you still having fun, or are you playing out of habit or frustration?

Never Play Under the Influence

Alcohol and other substances impair judgment and lower inhibitions. Avoid gambling when you are not in a clear, sober state of mind.

Balance Gaming with Other Activities

Make sure pisogame is just one of many leisure activities in your life. Maintain your hobbies, social connections, and physical health alongside your gaming.

Accept Losses as the Cost of Entertainment

Losses are a normal part of casino gaming. Accept them calmly and move on. Never view a loss as a debt that needs to be recovered through more gambling.

Talk to Someone You Trust

If you feel your gambling is becoming a problem, talk to a trusted family member or friend. Sharing your concern is a sign of strength, not weakness.

Gambling is addictive. Know when to stop. pisogame is strictly for players aged 21 years and above, as required by PAGCOR. If you or someone you know is struggling with problem gambling, please use pisogame's self-exclusion tools or seek support from a qualified mental health professional in the Philippines.

Enjoy pisogame Responsibly

pisogame is designed to be fun. With the right tools and mindset, you can enjoy slots, bingo, and live casino games safely. Play within your means, use our responsible gaming tools, and remember — it's just a game. 21+ only.

21+ only. Gambling is addictive. Know when to stop. PAGCOR regulated.