Everything you need to know about playing on pisogame — from signing up and making deposits to withdrawing your winnings and staying safe. Can't find your answer? Our support team is ready to help.
Learn how to create your pisogame account, complete KYC verification, and get started in minutes. Must be 21 years or older.
Find out how to fund your pisogame account via GCash, Maya, or bank transfer, and how to withdraw your winnings quickly and securely.
Understand how pisogame welcome bonuses, reload offers, and free spins work — including wagering requirements and eligibility rules.
Questions about slots, bingo, live casino, and how to navigate the pisogame platform on mobile and desktop devices.
How to keep your pisogame account safe — password resets, two-factor authentication, and what to do if you suspect unauthorized access.
Information on pisogame's self-exclusion tools, deposit limits, cool-off periods, and the 21+ age requirement for all players.
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Go to the pisogame Login page and click the Register button. Enter your mobile number, a valid email address, and create a strong password. You'll receive a one-time PIN (OTP) on your mobile to verify your number. Once verified, complete your profile and submit a government-issued ID for KYC verification — this is required by PAGCOR regulations.
Accepted IDs: PhilSys National ID, passport, driver's license, SSS/GSIS card, PRC ID, or voter's ID.
You must be at least 21 years old to register and play on pisogame. This is a strict requirement under PAGCOR regulations governing online casino gaming in the Philippines. Age verification is mandatory during the KYC process — accounts that cannot be verified as 21+ will be suspended immediately.
No. Each player is allowed only one pisogame account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have trouble accessing your existing account, contact our support team instead of creating a new one.
Most pisogame KYC verifications are completed within 24 to 48 hours on business days. During peak periods, it may take up to 3 business days. You will receive an email and SMS notification once your verification is approved. You can still browse the platform while verification is pending, but deposits and gameplay require a verified account.
pisogame accepts the following payment methods for Filipino players:
Cryptocurrency deposits and credit card gambling deposits are not accepted on pisogame, in compliance with Philippine payment regulations.
The minimum deposit on pisogame is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees. All amounts are in Philippine Peso (PHP). There is no maximum deposit limit for verified accounts, though daily limits may apply based on your account tier.
To withdraw from pisogame, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method — GCash, Maya, or bank transfer — enter the amount, and confirm with your OTP.
Processing times: GCash and Maya withdrawals are typically processed within 1 business day. Bank transfers may take 1–3 business days. The minimum withdrawal amount is ₱200.
Common reasons for withdrawal delays on pisogame include:
If your withdrawal has been pending for more than 3 business days, contact pisogame support at [email protected].
pisogame offers a welcome bonus for new registered players upon their first qualifying deposit. The bonus amount and terms vary by current promotion — check the Promotions section of your pisogame account after registration for the latest offer. All bonuses are subject to wagering requirements before withdrawal.
A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a certain number of times before you can withdraw it as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.
Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your pisogame account for full details.
Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses in your pisogame account settings. Playing without a bonus means your deposits are immediately withdrawable without any wagering requirements. This is a good option for players who prefer straightforward, no-strings-attached gameplay.
pisogame offers a wide range of online casino games for Filipino players, including:
Yes. pisogame is fully optimized for mobile play on both Android and iOS devices. You can access the full pisogame platform through your mobile browser — no app download required. The mobile interface is designed for smooth gameplay on smaller screens, with touch-friendly controls and fast loading times even on standard Philippine mobile data connections.
Yes. All games on pisogame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. pisogame operates under PAGCOR's regulatory framework, which requires regular audits of game fairness and platform integrity. The Return to Player (RTP) percentages for each game are available in the game information panel.
On the pisogame Login page, click "Forgot Password." Enter your registered mobile number or email address and you will receive an OTP to verify your identity. Once verified, you can set a new password. For security, pisogame recommends using a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols.
If you suspect someone else has accessed your pisogame account, take these steps immediately:
Log in to your pisogame account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred period: 6 months, 1 year, 3 years, or permanent. Confirm via OTP — your exclusion takes effect immediately. During self-exclusion, you cannot log in, deposit, or play. Any existing balance will be returned to you.
If you cannot access your account, email [email protected] and our team will process your exclusion within 24 hours.
Yes. pisogame provides free responsible gaming tools including daily, weekly, and monthly deposit limits, loss limits, and session time limits. You can set or adjust these in your Account Settings under Responsible Gaming. Limits take effect immediately when set. Increasing a limit requires a 24-hour cooling-off period before it takes effect — decreasing a limit is always instant.
If you or someone you know is struggling with problem gambling, help is available across the Philippines. pisogame encourages players to reach out to qualified mental health professionals or counselors in their area — including in Manila, Cebu, Davao, Quezon City, and Makati. You can also contact PAGCOR directly through official Philippine government channels for national self-exclusion options.
Remember: Gambling is addictive. Know when to stop. For more information, visit our Responsible Gaming page.
Try these steps in order:
pisogame's platform is designed to handle disconnections gracefully. If a game freezes or you lose connection mid-round, the game state is saved on our servers. When you reconnect and reopen the game, it will resume from where it left off. If a round was completed but your balance was not updated correctly, contact pisogame support with the game name, approximate time, and bet amount so we can investigate and resolve it.
Our pisogame support team is available 7 days a week to help with any questions not covered in this FAQ. Reach out and we'll get back to you as soon as possible.
Response time: typically within 24 hours on business days.
pisogame is committed to providing a safe and responsible gaming environment for all Filipino players. If you feel your gaming is becoming a problem, use our free responsible gaming tools or reach out for support.
21+ Only. pisogame is strictly for players aged 21 years and above, as required by PAGCOR. Underage gambling is illegal in the Philippines. For responsible gaming tools and self-exclusion, visit our Responsible Gaming page.
Now that your questions are answered, it's time to experience pisogame for yourself. Slots, bingo, live casino — all in one place, built for Filipino players. 21+ only. Play responsibly.
21+ only. Gambling is addictive. Know when to stop. PAGCOR regulated.