pisogame Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how pisogame ("pisogame," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," "User") who access or use the pisogame online casino platform at pisogame.asia (the "Platform").

pisogame is committed to handling your personal data responsibly and in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and all relevant issuances of the National Privacy Commission ("NPC").

By registering a pisogame account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the pisogame Platform.

This Policy should be read alongside pisogame's Terms & Conditions, which govern your use of the Platform as a whole.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, pisogame acts as the personal information controller ("PIC") in respect of the personal data collected through the Platform. pisogame is responsible for determining the purposes and means of processing your personal data.

pisogame has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection law. You may contact the pisogame DPO at any time using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

pisogame collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

pisogame does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliations) unless specifically required by law or regulatory obligation.

4 How We Collect Your Data

pisogame collects personal data through the following means:

• Direct collection: Information you provide when registering a pisogame account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the pisogame Platform, including through cookies, log files, and session tracking technologies.
• Third-party sources: Identity and fraud-screening data received from payment processors (such as GCash and Maya), identity verification service providers, and financial intelligence sources where required for AML/KYC compliance.
• Regulatory sources: Information received from PAGCOR or other Philippine government agencies in connection with regulatory compliance obligations.

pisogame will always inform you at the point of collection what personal data is being collected and for what purpose, to the extent required by the DPA.

5 How We Use Your Personal Data

pisogame uses the personal data we collect for the following purposes:

• To create, manage, and maintain your pisogame player account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and the DPA.
• To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the Platform.
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements and Anti-Money Laundering Act (AMLA) obligations.
• To provide customer support and resolve disputes or complaints.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates via SMS or email.
• To send you promotional communications about pisogame offers and bonuses, where you have provided consent to receive such communications.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behavior.
• To improve the pisogame Platform, personalize your experience, and develop new features and services.
• To enforce pisogame's Terms & Conditions and other applicable policies.

pisogame will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

pisogame processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given pisogame your clear and informed consent to process your personal data for a specific purpose, such as receiving promotional communications.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and pisogame — specifically, the Terms & Conditions governing your use of the Platform.
• Legal obligation: Where processing is required for pisogame to comply with a legal or regulatory obligation, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC directives.
• Legitimate interests: Where processing is necessary for pisogame's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.

Where pisogame relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7 Data Sharing & Disclosure

pisogame does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the processing of deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening service providers engaged by pisogame to verify player identities and screen against sanctions lists.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies where pisogame is legally required or permitted to disclose personal data in connection with the investigation or prosecution of criminal activity.
• Technology service providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by pisogame under strict data processing agreements that prohibit unauthorized use of your data.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom pisogame shares personal data are required to handle that data in accordance with the DPA and pisogame's data protection standards. pisogame remains responsible for ensuring that any third-party processing of your data is lawful and secure.

8 Data Retention

pisogame retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation.

• Active account data: Retained for the duration of your pisogame account and for a period of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Identity verification documents: Retained for five (5) years following account closure or the completion of the relevant KYC process.
• Customer support records: Retained for three (3) years from the date of the last interaction, for dispute resolution and service quality purposes.
• Marketing consent records: Retained for as long as you remain subscribed to pisogame marketing communications, plus one (1) year following unsubscription.

When personal data is no longer required, pisogame will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for analytical purposes.

9 Cookies & Tracking Technologies

pisogame uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytical data about Platform usage. The types of cookies used by pisogame include:

• Essential cookies: Strictly necessary for the Platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting Platform functionality.
• Analytical cookies: Used to collect aggregated, anonymized data about how players use the pisogame Platform, helping us identify areas for improvement. No personally identifiable information is collected through analytical cookies.
• Functional cookies: Used to remember your preferences and settings on the Platform, such as your preferred language or display settings, to provide a more personalized experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats on the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the pisogame Platform. pisogame does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

10 Data Security

pisogame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the pisogame Platform.
• Encryption of sensitive personal data and financial information stored on pisogame servers.
• Role-based access controls limiting access to personal data to authorized pisogame personnel on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorized access.
• Secure data centers with physical access controls and 24/7 monitoring.
• Staff training on data protection obligations and security best practices.

While pisogame takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. pisogame cannot guarantee absolute security but commits to responding promptly and transparently to any security incident affecting your data.

You also play an important role in keeping your pisogame account secure. Never share your login credentials with anyone, use a strong and unique password, and enable 2FA where available. Contact pisogame support immediately if you suspect unauthorized access to your account.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pisogame:

To exercise any of the above rights, please contact the pisogame Data Protection Officer using the details in Section 14. pisogame will respond to all verified data subject requests within fifteen (15) business days, as required by the DPA IRR. We may need to verify your identity before processing your request.

Please note that certain rights are subject to limitations and exceptions under the DPA, particularly where processing is required for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.

12 Children's Privacy

The pisogame Platform is strictly intended for individuals who are at least 21 years of age, as required by PAGCOR regulations governing online casino gaming in the Philippines. pisogame does not knowingly collect personal data from individuals under the age of 21.

If pisogame becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a pisogame account or provided personal data to pisogame, please contact our support team immediately at the details provided in Section 14.

pisogame employs age verification procedures during the account registration process to prevent underage access to the Platform. These procedures include the collection and verification of government-issued identification documents confirming date of birth.

13 Updates to This Privacy Policy

pisogame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Policy will be published on this page with an updated "Last Updated" date at the top of the document.

Where changes to this Policy are material — meaning they significantly affect your rights or the way pisogame processes your personal data — pisogame will notify registered players via the email address or mobile number associated with their account prior to the changes taking effect.

Your continued use of the pisogame Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how pisogame protects your personal data.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or pisogame's handling of your personal data, please contact our Data Protection Officer:

pisogame will acknowledge all privacy-related inquiries within three (3) business days and will endeavor to resolve your concern within fifteen (15) business days. For complex requests, we will keep you informed of progress and any expected delays.

If you are not satisfied with pisogame's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.